Description

The IT Manager, Enterprise Applications for SMS Holdings is responsible for the operational management, support, and delivery of the organization’s enterprise application platforms, including both internally developed and third-party systems. This role ensures enterprise applications are reliable, scalable, and aligned with business needs while supporting operational efficiency and continuous improvement. The IT Manager, (Enterprise Applications) will work closely with business stakeholders, project management team, enterprise architecture, infrastructure, and vendors, this role manages application enhancements, operational support, and delivery coordination while maintaining strong standards for requirements documentation, testing, and solution quality.

This position leads a team of application specialists and collaborates closely with project management team to ensure business requirements are effectively translated into application capabilities. The role also supports the execution of enterprise technology initiatives under the broader direction of IT leadership.

Core Responsibilities

Enterprise Platform Ownership

        Owns the operational health and lifecycle of enterprise application platforms across the organization

        Ensures platforms meet availability, reliability, scalability, and usability expectations

        Drives standardization and consistency across enterprise application environments

        Supports application lifecycle activities including upgrades, patches, testing, deployment, and documentation

        Partners with enterprise architecture, infrastructure, and security teams to ensure alignment with technology standards and policies

        Supports modernization initiatives including cloud adoption, platform consolidation, and improved integration capabilities

Enterprise Application Strategy Support

        Supports execution of the organization’s enterprise application strategy and technology roadmap

        Contributes to initiatives involving cloud platform adoption, system integration, and enterprise data capabilities

        Will identify opportunities to improve platform efficiency, reliability, and long-term sustainability

        Partners with architecture and infrastructure teams to ensure application platforms align with enterprise standards

        Assists sin evaluating new technologies and platform capabilities to support evolving business needs

 Requirements & Project management Coordination

        Partners with project management team to support requirements gathering and documentation for application enhancements and projects

        Ensures business needs are clearly translated into functional and technical requirements

        Coordinates with stakeholders to prioritize enhancements and system improvements

        Supporst documentation standards including process flows, functional requirements, and acceptance criteria

        Participates in user testing and validation of delivered functionality

 Delivery Coordination

        Manages application enhancement backlogs and intake processes

        Coordinatesdelivery timelines across internal technology teams and external vendors

        Tracks progress of application initiatives and ensure timely delivery of agreed functionality

        Identifies and escalate project risks, dependencies, or scope changes

        Supports consistent delivery practices, documentation standards, and governance processes

 Application Support & Operations

        Oversee sday-to-day application support activities and incident resolution

        Monitor srecurring issues and coordinate root cause analysis and remediation

        Ensure sappropriate support processes and service expectations are maintained

        Coordinates release readiness, deployment activities, and post-deployment support

        Promotes continuous improvement in system stability, usability, and performance

 Vendor & Platform Coordination

        Work swith software vendors and implementation partners to support application platforms and enhancements

        Coordinates vendor troubleshooting, upgrades, and support activities

        Assists in evaluating vendor solutions and platform capabilities when appropriate

        Ensures vendor deliverables align with organizational requirements and timelines

 Business Engagement

        Partners with Business Relationship Management teams to understand business priorities and translate them into application initiatives

        Provides application expertise to support business capability planning and technology adoption

        Supporst prioritization of application enhancements aligned with enterprise objectives

 Team Leadership & Supervisory Responsibilities

        Leads and develop a team of application specialists supporting enterprise platforms

        Assigns work across operational support, enhancement initiatives, and project activities

        Collaboratse closely with project management team to align requirements, priorities, and delivery outcomes

        Provides coaching, mentoring, and performance management for team members

        Supports professional development and skill growth within the team

        Fosters strong collaboration across IT teams, business stakeholders, and external partners

        Promotes strong standards in documentation, stakeholder engagement, and delivery quality

 Leadership Competencies

        Enterprise application platform management

        Application lifecycle management and delivery coordination

        Business requirements collaboration and solution alignment

        Stakeholder engagement and communication

        Operational problem solving and incident resolution

        Vendor coordination and relationship management

        Process improvement and delivery governance

 Personal Attributes

        Collaborative and service-oriented mindset

        Organized and detail-focused with strong delivery discipline

        Strong communicator with both technical and business audiences

        Adaptable in a dynamic, fast-paced environment

        Committed to quality, reliability, and continuous improvement

 
Success Measures

        Reliable and stable enterprise application platforms

        Timely delivery of application enhancements and initiatives

        Strong alignment between business requirements and delivered solutions

        Effective incident response and reduction in recurring system issues

        Positive engagement and satisfaction among business stakeholders

        Continued growth and capability development within the applications team

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Requirements

Education/Experience:

       Bachelor’s degree in Information Technology, Computer Science, or a related field required

       Equivalent combination of education and relevant experience may be considered

       Relevant certifications such as ITIL, PMP/Agile (CSM), or platform-specific certifications (e.g., Microsoft, ServiceNow, Salesforce) are preferred

Minimum Required Work Experience: 5-8 years of progressive IT experience, including hands-on responsibility for enterprise applications, with prior leadership or ownership experience preferred.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodation may be given to individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel reach with hands and arms and talk or hear.  The employee is frequently required to sit.  The employee is occasionally required to stand and walk.  Specific vision abilities required by this job include ability to adjust focus.  

SMS Holdings/ Block by Block is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.